Overview
When you change your phone or device, you may need to update the passkeys or Microsoft Authenticator registration for your Etown account. If you can still verify your sign-in, you can update your methods yourself. If you cannot verify your sign-in, you can request assistance from ITS.
Environment
Anyone who can still verify their sign-in and needs to update a passkey or Microsoft Authenticator registration.
Details
The self-service update button will take you to the Security info page of your Etown account. Select Add sign-in method and follow the instructions to add a passkey or register Microsoft Authenticator. This option only works if you can verify your sign-in with an existing method. To make a self-service change, click the Update My Sign-In Methods button at the top right.
Test your new method before removing the old registration or erasing your old device.
Additional Information
Setup instructions: Setting Up a Synced Passkey or Microsoft Authenticator. If you cannot verify your sign-in, use the Request Sign-In Help option on the parent service.