Overview
If you cannot use your registered passkey or Microsoft Authenticator to verify your sign-in, you can request assistance from ITS to restore access.
Environment
Anyone who needs help recovering access to their Etown sign-in methods, including after losing or replacing a device.
Details
Submitting a request will create a ticket informing ITS staff that you need help with your sign-in methods. ITS will contact you to verify your identity and assist with restoring access. To request assistance, click the Request Sign-In Help button at the top right. If you cannot access the form, contact the ITS Help Desk.
Additional Information
When requesting an MFA reset, have the last four digits of your social security number and your college ID ready. These pieces of information are needed to verify your identity. You will not need to input this information in the request form; however, it will be asked when we contact you.