Overview
If you have forgotten your network password, you can reset it through Office365.
Environment
You need to have added an alternate contact before you can use this tool. This page provides instructions for setting up the alternate contact and using the Office 365 tool to reset your password.
Prerequisite: Set Up Alternate Contact Information
If you do not yet have alternate contact information linked to our Etown account, you will need to add it first before you can use Self-Service Password Reset (SSPR). You can check whether or not you have this information saved by accessing the Self-Service Password Reset tool.
If a personal phone number and/or email address appears there already, you are able to use the tool right away. If not, please follow the steps below.
To add the information, first connect to the alternate authentication page in Office 365. You will be prompted to sign into your email account, or to re-enter your credentials if you're already signed in.
Enter an Authentication Phone or Email by choosing the Set it up now option. After entering the information, you'll receive a verification code to enter to confirm your ownership of the alternate account.
After completing the verification process(es), click Finish to save the settings.
Instructions
Reset Your Password
If you have a personal phone number and/or email address linked to our Etown account, follow the steps below to reset your password. If you do not, please complete the prerequisite steps above.
Connect to OWA (mail.etown.edu/). Click Can't access your account? on the sign-in page.
Select Work or school account.
Type your Etown email address into the ID box and enter the characters. Click Next. (You can also access this page directly by using this link.)
Select the method to receive a reset code. These instructions use email.
Enter the code sent to you and click Next.
Enter your new password twice and click Finish.
You will be given the new password. After it has been reset, log in to OWA with the new password. It will prompt you to change your password immediately.